The Fair Practices Office takes all incidents of aggressive, violent or abusive treatment against our staff very seriously.
The Fair Practices Office recognizes that its employees have the right to a safe and respectful work environment. In our interactions with you, we will strive to ensure that you are treated with fairness, integrity, and respect.
We recognize that navigating the Workers' Compensation system can be challenging, and that the nature of the circumstances can be very emotional. We understand that individuals may at times express themselves in a less than ideal manner, including using profanity, insults, and accusations, and will take this into consideration when working to resolve your issue.
Violent, abusive, or aggressive behaviour, however, will not be tolerated.
In order for the FPO to maintain good relations with our clients, we would like to ask our clients to read and take note of the occasional types of behaviour that are unacceptable:
This policy extends to any interaction with a staff member whether in-person, phone, letter, e-mail, or through our website.
A breach of the Zero Tolerance policy constitutes grounds for the FPO to decline or discontinue services.